Senior Product Owner with 17 years of cross-industry delivery across Canada and Latin America, including 10 years in SAP consulting and 7+ years in Product Ownership roles within banking and fintech. Known for identifying operational patterns across data, process, and organizational structure, and translating them into roadmaps and operating models built to outlast the initiatives that created them — including the Scotiabank International Banking data consolidation model, the Technisys company-wide delivery methodology, and the Claro Colombia procurement redesign, all still active today. Consulting background instilled a discipline for structured thinking and risk management in environments with zero tolerance for failure, shaping a Product Owner practice grounded equally in analytical rigor and business pragmatism.
Hands-on AI practitioner with experience across software development, analysis, automation, and content creation.
Development: native iOS and web applications, financial analysis dashboards computing from raw input files, and a health-insight tool that interprets bloodwork and proposes next steps — built with Claude Code and prototyped in Claude Design. Automation: schedule management, email triage, and document workflows through AI agents and scheduled tasks. Content: executive presentations, image assets, and short-form video production using AI tools including Higgsfield. Proficient in API integration, prompt engineering, and building reusable AI skills and artifacts.
- Delivered VISA OCT for domestic and cross-border transfers on time using VISA rails, guiding a newly formed team through MVP and incremental delivery to build platform expertise as the initiative progressed.
- Leading Tangerine's implementation of Payments Canada's Real-Time Rail (RTR) industry initiative — delivering incremental upgrades for Send and Receive 3.6, now advancing to 3.7.
- Pioneered a centralized SharePoint documentation hub for the Payments team — synced with Teams (Calendar, Planner) and used as the model for adoption across the organization; produces newsletters recognized for clarity and engagement.
- Built Claude-based artifacts for project estimation, status reporting, and newsletter production, reducing manual reporting effort.
- Delivered a data consolidation initiative — previously attempted and abandoned multiple times — successfully integrating retail data from 9 Latin American countries into Canada and designing the operating model now being adopted as the standard across International Banking.
- Initiative drove the creation of new Retail analytics departments and is actively expanding into Risk, Wealth, and Commercial; analysis surfaced CAD 47M (4%) in expense reductions incorporated into the F25 Plan and shareholder reports. Also pioneered a centralized SharePoint documentation model — later adopted as a team standard.
- Designed and documented the organization's end-to-end delivery methodology — including reusable artifacts, guidelines, and flexible agile frameworks adopted company-wide — compressing client Discovery from 5 months to 2–3 weeks and reducing per-project costs by USD 30K/quarter.
- Methodology drove customer satisfaction from baseline to 90%+ while a multi-country estimation model cut time and cost deviations by 50%, giving leadership a reliable forecasting tool for the first time.
- As Scrum Master, joined a high-potential team with strong leadership support and became instrumental in elevating its agile practice — through deep conviction and hands-on coaching — earning top-5 recognition among all agile teams at Scotiabank.
- As Product Owner, conceived and led a next-generation CRM vision — cross-channel lead management, AI-driven next best action, and customer-centric flows with full behavioural insights — years ahead of industry adoption. Secured CAD 3M in funding through executive roadshows, deployed in Chile and actively expanding across the region.
10 years of ERP implementations across telecoms, pharma, food processing, and financial services in Argentina, Colombia, Peru, Mexico, Chile, and Uruguay — every project delivered successfully.
- Re-engineered procurement and reverse logistics at Claro Colombia — cut procurement times by 66%, saving $750K USD/year in logistics and $180K USD in warehouse costs.
- Built and led a high-performing SAP support team, growing CSAT from 70% to 90% and eliminating a 2-year open backlog within months.
A decade operating in environments where failed implementations halt supply chains — the foundation for how I evaluate risk, scope, and delivery as a Product Owner.